SUPPORT

Create an Account

Welcome to Easy Brew Support

We’re here to help with all of your purchases. Get support by phone, chat, or email, or make an appointment with us.

How do I sign up for Easy Brew?

  1. To register with us (it's free) or sign in using an existing Member ID, click here. By using your Member ID, you can personalize your Online Store experience.
  2. It's easy to change your Member ID, password, or personal information. Click here to view and edit your account information.
  3. Any changes that you make will only apply to future orders. To make changes to current orders, visit online Order Status.
Making Payment Delivery Options Buyer Protection

Payment Methods

  1. We accepts a variety of payment methods. Click on a payment method below to find out more:
  2. iPay88
    PayPal
    Direct Bank Transfer

iPay88 ( Credit Cards or Debit Cards, Online Banking )
* Waiting approval from iPay88

  2. What is iPay88? iPay88 is the online payment service and solution Provider. iPay88 help online stores to accept comprehensive of online payment options such as credit cards, local direct bank transfer, etc.
  3. To prevent any unnecessary delays processing your order, please ensure that the billing addresses on your order matches the information on your credit card account. If you have recently moved or are unsure whether you receive your credit card statement at your work or home address, please contact your card-issuing bank.

PayPal ( Credit Cards or Debit Cards, PayPal Transfer )

  2. When you place an order with PayPal you will be redirected to the PayPal website. There you will then need to login with your PayPal username and password. Before completing the order, check whether the total amount and billing details are correct.
  3. Even if you are not an existing PayPal customer, you can choose this payment method to pay with credit cards and either set up a new account or pay as a guest.

Direct Bank Transfer ( Online Banking, ATM Transfer )

  1. Please find below our bank details for the purpose of payment.
  2. BANK NAME:   Malayan Banking Berhad
  3. ACCOUNT HOLDER:   EASY BREW SDN BHD
  4. ACCOUNT NUMBER:   5072 2812 0592

Shipping & Delivery

  1. We uses the best carriers in the business to make sure your order gets to you on time.
  2. POSLAJU
    GDex
  3. Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.
  4. The 'Ships' timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. Items that ship within "Available" are estimated to ship on the same or following business day.
  5. * Free delivery for each purchase order of RM 150 & above.
  6. * RM 10 delivery fee for each purchase order of below RM 150.

Your tracking number can be found in your order.

  1. As soon as your item(s) have shipped, we'll send you a Shipment Notification email that includes the estimated delivery date and tracking number. You can also view this information by signing in to Your Account.

POSLAJU

  2. Track & Trace:   http://www.poslaju.com.my/track-trace

GD Express Sdn Bhd ( GDex )

  2. e-Tracking:   http://intranet.gdexpress.com/official/etracking.php

Buyer Protection

  1. Buyer Protection covers all your online purchases on our website. And if something goes wrong with your order, your eligible transactions will be fully reimbursed. You're protected if:
  2. 1. Your order never arrives.
  3. 2. Your order arrives, but it's significantly different than it was described.
  4. 3. You were charged for something you didn't purchase, and you report it immediately.

Contact Us

  1. TEL:   +60-4-3242924
  2. FAX:   +60-4-5019899
  3. E-MAIL:   info@easybrew.com.my
  4. Or you may use our contact form to send us an email.
Terms and conditions Returns & Exchanges

Terms and conditions

  1. In these terms and conditions "we" and "us" mean Easy Brew Sdn Bhd, and "you" means you the customer. Words spelt with initial capital letters are defined terms which, for your ease of reference, are set out at the end of the terms and conditions.
  2. These terms and conditions together with your Order constitute the entire Contract between us and you for the supply of Products. No other terms and conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email.

Hours of Operation

  1. If you would like product and pricing information, our Specialists are available to assist you Monday to Friday 8:00 am to 8:00 pm, on +60-4-324 2924. For order status information or other assistance with an order you have already placed with Our Store, please contact Support at +6-04-324 2924 between the hours of 8:00 am and 8:00 pm Monday to Friday.

Returns & Exchanges

  1. If something isn't right, or you change your mind, we are happy to accept a return within 7 days of purchase, subject to the Returns and Exchanges Policy.

Return & Exchange Policy

  1. At this time, we do not offer product refund. You may exchange your product within 7 days and re-order your replacement item.

Return By Mail

  1. 1. Pack up your purchased item(s) with all contents and product packaging.
  2. 2. Place packing slip in package.
  3. 3. Purchase postage, put return label on the package, and ship to the EASY BREW SDN BHD.
    For proof of delivery, we recommend that you return items via POSLAJU.

Return Address

  1. 6973, Jalan Raja Uda,
    12300, Butterworth
    Penang, Malaysia

    OFFICE: +60(4)2618737
    FAX: +60(4)5019899